A while back I bought a jumper from a local woman who was done using it with her child. It was perfect for baby D! The Baby Einstein Musical Motion Activity Jumper was exactly what had been looking for. I didn’t mind that it had been previously loved because I know the quality products that KidsII makes, and was happy to find such a great deal. We have bought several new KidsII products over our 4 years with kids, most notably the Bright Starts bouncer that was the only thing that would get our first son to sleep for several months. That was one loved bouncer. We also love our Comfort & Harmony portable swing.
I love social media, not only do I have to use it for my job, but I love sharing my cuties on different social networks with family and friends. Today when I sent out this Instagram post thanking a friend for cheering up my day, the last thing I expected was for someone to comment on my jumper – let alone tell me it had been recalled today.
I thanked her, looked into it, and found sure enough, KidsII had issued a voluntary recall for their Baby Einstein Musical Motion Activity Jumper (Model 90564) for the sun toy. Apparently the sun toy if pulled just the right way by baby can bounce back with force and hurt baby. I called the number as directed and confirmed my model was recalled. I was then directed to their web page. On the bottom of the page they have a link for recalled products. After a few clicks I was filling out a replacement form. I am unsure if I am replacing the sun toy or the whole bouncer, but I am thrilled with how easy KidsII made this whole process especially since I didn’t buy it directly from them. I love that they voluntarily made this recall and are replacing my product with no hassle.
This was the second product I owned that had the recall. My bumbo also was recalled to add straps to it. (If you haven’t ordered your bumbo straps you can do so here: http://orderentryrecall.bumbousa.com).
As a parent it is important that you replace your recalled products. The companies are making the whole process very easy for you, and it costs no money and no more than 5 minutes of your day to do so. Even if you think the recall isn’t something that will effect your child or they have outgrown the toy, if you have the product you should recall it. That way you can pass it on to someone else with confidence they have a safe toy/product. Often times parents have so much on their plate that when they get a used product recall isn’t the first thing on their mind.
I can’t wait to see what will come in the mail from KidsII but I am thrilled that it only took me a few minutes to get the process going.
If you have this jumper (which was made before November 2011) you can fill out the recall information here: http://www.kidsii.com/t-90564Rec201306.aspx
This is not a sponsored or paid post in anyway. I received nothing to write it. Just one Mom sharing info with others as a thank you for the mom who shared it with me.
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Penelope (NYC Blogger) says
That is good service, and I’m impressed it was voluntary.
Tammy says
Thanks for sharing – this is usually the only way I find out about recalls is when I read it on a blog.
Robin Gagnon {Mom Foodie} says
It’s great that they made the process so easy.
Liz says
I am shocked by how easy that process was. I like that companies do recalls, but I just wish there was an easier way to hear about them!
Jenn says
So nice to hear about a company with integrity!
Kids II says
Hi Emily,
We appreciate your kind words and we are glad this process was easy for you. Kids II strives to create the best, most reliable products for children and their parents around the globe and in doing so, we stay true to our mission of putting the safety and happiness of children and parents first in everything we do. Thank you for being a fan of our products!
Kids II
Dallas says
I’m glad that the process is so easy and simple. Hopefully the replacement comes quickly! I’m also impressed that they replied above!
Donna says
Kudos to Kids II! I’ll share this with my Mom friends with babies.
Dianna @ oyveyaday says
I will ALWAYS buy a product again if I am pleased with how they handle a recall.
Emily says
I’m the same way. They just solidified I would buy from them again for sure!
stefanie says
I have never had a problem when there was a recall.
Jenn- The Rebel Chick says
I haven’t had much experience with the baby recalls since my daughter is older but how nice to know that it isn’t a difficult process.
Courtney says
We love our KIDSII products and love that baby comes first to them 🙂
Toni says
I love the companies that stay proactive with recalls, it is definitely important as a parent to follow up with recalls.